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Crisis Response Services FAQs

Who is eligible
for crisis services?

Anyone is eligible for crisis services, including children, adolescents, adults, couples, families, and seniors.

What areas
do you serve?

The Santé Group is committed to providing Crisis Services in Maryland's Baltimore, and Carroll Counties, as well as the 8 counties throughout the Eastern Shore, and the City of Charlotte and Mecklenburg County, North Carolina. On the Eastern Shore, our Crisis teams serve Cecil, Kent, Queen Anne, Talbot, Caroline, Dorchester, Wicomico, and Somerset counties. Crisis services can be accessed 24/7.

Where do I go for crisis services, and what hours are you available?

Our 24-hour hotline provides immediate crisis support in Mecklenburg County, North Carolina, and in Maryland's Baltimore County and Eastern Shore counties, with a Crisis Helpline provided in Carroll County between the hours of 9:00am - 9:00pm, seven days a week. Visit Where We Work to call the crisis hotline serving your County.

What is
the fee?

Crisis Response Services are available at no cost to Maryland and North Carolina residents.

How do you determine if I am in crisis?

We allow you to define your own crisis. Whether you are experiencing suicidal thoughts, feeling incredibly anxious or overwhelmed, you define the crisis.

Will you bring police
to my door?

Typically we arrive with a two-person team; however, if there is a safety concern, we may call law enforcement to come with us to ensure the environment is safe for you and our clinicians.

I need to get to a
psychiatry appointment;
can you take me?

No. While we do not provide transportation to appointments, we may be able to assist you in obtaining transportation to that appointment. Explore Where We Work to call the Crisis Hotline in your County.

My kids are acting out,
can you come and remove
them from the house?

No. While we do not remove children from the home, we can come and assess the difficulties you are having and make recommendations for community resources and provide linkages to those resources. Find out Where We Work to explore services provided in your County.

Are your services confidential? Will my neighbors know you came to the house?

Our services are completely confidential, and our cars are unmarked.

Psychiatric Recovery Services (PRP) FAQs

What does PRP stand for?

PRP stands for Psychiatric Recovery Services. Our PRP programs are designed to empower each individual with the counseling, development, and daily living skills needed that support their unique ability to live in the community.

What areas do you serve?

The Santé Group is committed to providing PRP services in Maryland’s Prince George’s and Montgomery Counties. Visit Where We Work to call the PRP Program serving your County.

What are your hours?

Our PRP programs are open Monday through Friday from 9:30 AM to 3:30 PM.

What insurance do you accept?

Our PRP programs accept Maryland Medicaid and private pay. Services may be available for those without insurance on an individual basis.

Do you provide transportation?

No, while we do not provide transportation to appointments, both of our locations are accessible by bus and train with bus stops right at our front doors.

Seniors Program FAQs

What insurances
do you take?

Seniors’ Services are grant-funded; therefore, all our services are free of charge. We do not file and/or you do not need insurance.

How do I know if I qualify for services?

You must be over 60 years old, homebound, live in Montgomery County, desire therapy, and not be under the care of another mental health provider.

What does homebound mean?

The senior is unable or unwilling to access traditional office-based services.

Do you provide
telehealth services?

Yes. A Santé Group team member can serve you via telehealth or in your home.

Outpatient FAQs

What insurances do you accept?

Maryland Medicaid and Medicare are both accepted. If you are uninsured or would prefer to not go through insurance, we do accept self-payment.

Do I have to live in the county your office is located to be seen?

As long as you reside in the state of Maryland you can be seen by a member of our clinic.

Do you provide in-person and virtual services?

We currently provide options for both in-person and virtual services. However, the ability to provide virtual services is dependent upon insurance and state guidelines.

What services are available to me?

We provide individual and family therapy, group therapy, diagnostic evaluations, as well as medication prescription and management.

What is the process for engaging in services?

Contact our Prince George's County office (301) 429-2171 or our Montgomery County Office at (301) 589-2303, ext. 100 to complete a verbal referral. Once identified as eligible to receive services, we will schedule a diagnostic evaluation with one of our clinicians. Upon completion, we will connect you with a provider for the services requested.

Silver Springs Wellness & Recovery Center FAQs

Where are you located?

Silver Spring Wellness and Recovery Center serves Maryland’s Montgomery County and is located at 1400 Spring St. Suite 100, Silver Spring, MD 20910. You can contact SSWRC at 301-589-2303 ext. 108

What are your hours?

Silver Springs Wellness & Recovery Center is open Monday through Friday from 2:00 PM to 6:00 PM.

Is there a fee?

Membership is free, and there are no attendance requirements. One does not have to receive clinical services from Affiliated Santé Group's (Santé) other programs in order to join Silver Spring Wellness & Recovery Center, although we are happy to refer to additional services within the agency as well as in the community.

Who is
SSWRC for?

SSWRC is a peer-run group for adults 18 and over who have experienced mental illness or mental health difficulties. The group provides peer support, understanding community, and access to training, activities and resources.

Do I need to sign up or make an appointment?

Although a membership application is requested in order to begin receiving services, SSWRC is a drop-in center and no pre-registration or appointment is required.

Career FAQs

What is the best way to contact a Recruiter at The Santé Group? Do you have a contact or email address where I can send my resume/cover letter?

Please send an email to santejobs@santegroup.org to connect with someone from our recruiting team.

Do you offer internships?

Yes. Currently, we offer master’s level internships at our programs in Baltimore CountyMontgomery CountyPrince George’s County, and throughout the Eastern Shore. For more information, please send an email to santejobs@santegroup.org.

What is the best way to stay updated on job opportunities at The Santé Group?

Please visit our Join Our Team Page to view a complete list of our current job opportunities.

I was not hired for a specific job. Will I be considered for other positions at The Santé Group in the future?

We will keep your resume on file and keep you in mind for further openings you may be qualified for.

Does The Santé Group allow flexible work schedules?

We offer Full-Time, Part-Time, and PRN (scheduled as needed) positions at The Santé Group. Learn more about our benefits & perks here.

How can I check the status of my application?

Please send an email to santejobs@santegroup.org to connect with someone from our recruiting team.