Crisis Response Services in Mecklenburg County
Compassionate services for Anyone, Anytime, Anywhere
Behavioral and mental health challenges can escalate quickly, and in those moments, knowing where to turn can make all the difference. At Sante in Mecklenburg County, our Mobile Crisis Team provides experienced, compassionate intervention to help individuals and families stay safe and supported, right where they are.
Our services are designed as a hospital and jail diversion program, keeping people out of institutional settings whenever possible. We partner closely with community agencies to offer responsive, person-centered care that focuses on long-term health and recovery—not just the immediate crisis.
What We Do
Our Mobile Crisis Team (MCT) is available 24/7/365 to respond to a wide range of crises, including:
- Mental health emergencies
- Substance use crises
- Situational and emotional distress
- Critical incident stress and trauma debriefing
Our team includes licensed clinicians, clinical social workers, and professional counselors extensively trained in de-escalation and crisis intervention. When dispatched, we assess the situation, create a personalized crisis plan, and connect individuals to community resources to stabilize and recover.
Our services are free, available anytime, and bilingual counselors are on staff.
Services
Mobile Crisis Team
The goal of the Mecklenburg Mobile Crisis Team is to keep individuals safe in their community through experienced, compassionate crisis intervention. Our Mobile Crisis Team (MCT) is comprised of masters-level clinicians, clinical social workers, and professional counselors extensively trained in de-escalation and crisis intervention in the areas of mental health, substance use, situational crises, and critical incident debriefing. Upon arrival, our goal is to assess the crisis situation, help the individual arrive at a safe and stable crisis plan, and provide connection to community resources.
There is no fee for individuals in Mecklenburg County who are seeking crisis intervention services, and our team will dispatch to wherever we are needed. It is important to note, we are a voluntary program which means we need the consent of someone at the dispatch location in order for a team to be dispatched.
Our live phone counselors are available 24 hours a day, 7 days a week, 365 days a year to take your call.
Bilingual counselors are available.
Get Help Now. Call 704-566-3410
Cornelius Police Department Co Responder
Santé is proud to partner with the Cornelius Police Department through our Co-Responder Program. This partnership embeds a mental health clinician directly within the police department to respond alongside officers to calls involving mental health concerns, substance use, emotional distress, and other behavioral health needs.
By pairing clinical expertise with law enforcement response, the program enhances on-scene assessment, supports de-escalation, and connects individuals to appropriate community-based services whenever possible. The goal is to improve outcomes, reduce unnecessary emergency department visits or arrests, and provide compassionate, person-centered care in moments of crisis.
In addition to responding to active calls, the clinician provides follow-up support, short-term case management, and resource coordination to help individuals stabilize and reduce repeat 911 utilization.
Together, Santé and the Cornelius Police Department are committed to strengthening community safety while prioritizing mental health support and access to care.
Where We Work
Mecklenburg County
Crisis Hotline:
704-566-3410
In Partnership With:
You are Resilient. Recovery is Real.
We are dedicated to helping every person in Mecklenburg County find the support they need to be safe in their community and live a brighter tomorrow.
Get Help Now
Call: 704-566-3410